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New Comment Rating: 11 Similar topics: 1.Food stuff 2.NEW STUFF, OLD STUFF, ANY STUFF 3.A Forum Topic 4.NEW STUFF, OLD STUFF, ANY STUFF II 5.NEW STUFF, OLD STUFF, ANY STUFF III Comments: |
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We stopped at a Wendys to get a bite.
We first had to wait behind 2 ladys that could not read the sign right above their heads and the guy at the cash register couldn't answer their questions and had to bug the manager twice. 9 minutes later, my dad ready to leave, I finally got to step up to order. I ask for a crispy chicken sandwich and a bacon-cheddar frys to eat here. He punched and messed around and finally after the manager deleted 2 mistakes ,he got my order right, then my dad tried to order a Jr Cheeseburger and 1 of the small frostys you get free with the key ring thing. After the guy fumbled for about 3 minutes trying to key that in ,my dad just said forget it delete mine and just get yours, the guy was like ,manager can you delete this. after another 3 minutes or more, I just said cancel the order ,I am leaving.
My dad and I headed for the door, the guy that was on the cash register threw down his little apron and followed us out and got in his beat up honda and left before we did. Walked off his job. A complete Clutz, couldn't key in a simple order.
What made it so hard for me to understand, he was young enough to have grown up in the computer age,probably 19-20ish as we were in a university town,with touch screens and such, and the menu on the computer screen is simple. it has to be for college age and high school kids to operate. I got to thinking, I wonder if he is this confused when he goes to vote, buy groceries, find a pair of pants?
Surely he was not a good example of modern youth.
Simple question back to you......how do you think you might do behind the counter?
And although we were in there at least 15 minutes total before we gave up, I did my best not to be a jurk,I didn't say anything mean,I waited with my mouth shut.My dad,well, he was a bit less quite but to be honest even he was not being a total jurk.
And I didn't "alter" my order from a simple crispy chicken sandwich which is 1.89 and a bacon-chedder fry which is 2.89. and made it clear I wanted to eat it there.
No alterations.
Now the ladies in front of me, can't say the same for them,
Regarding order alteration, I just tossed that "out there" because although the jingle says, "hold the pickles, hold the lettuce, special orders don't upset us", my guess is that if folks don't order the standard Big Mac, Whopper, Crispy Chicken Sandwich, etc, it takes a good amount of skill to navigate the POS device.
Here's something that happened about 10 days ago. A woman, a customer at a Popeyes chicken establishment in Georgia, drives her sports utility through the building because her order was missing the biscuits. What!? Missing biscuits!? Hmmmm.....how should I handle that? Yes, let me drive my vehicle through the building! BOOM! Problem solved!
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Strange how when we went over to Bojangles, we got our food, and were out of the door finished in 20 minutes. We had been in Wendys for 15 or so and no food or even a chance to pay yet because the order was screwed up several times. So it is painfully obvious that fast food service can be achieved and should be expected by the consumer.
When I go to a fancy sit down restaurant,I would expect to have to wait a bit because supposedly the food is being prepared after I order it.not "ready made" in squirt bottles and premade pattys and slices.
Change my mind that it is ok to hassle for 30 minutes to get fast food for example? The minds that need to change are the minds that aren't paying attention to their jobs and or don't care.
You've made several posts about being dissatisfied with your fast food experiences, it just surprises that you just don't eat at home.
I get better service when I go to a small sit down place lately
Reminds me of reading a schematic of a television or something trying to follow it once it grows large.
I feel sorry for the poor guy running the POS (point of sale) terminal.
Obviously he wasn’t trained well so please don’t be mad at him; it’s not his fault that he wasn’t trained to do his job properly. On the job training in any profession is complicated because people learn differently. Some people could learn by reading about it and some people must actually do it with someone there to help them understand the methodology.
When you change something from how it is normally done (spec) to suit your desires you are modifying it. This is referred to as a mod and when you start adding mods to your order it gets confusing when the system is not designed to handle some of them. Mods can be added to a POS system to accommodate anything. At this point there is a mod for “hold order” so that the server can speak to the person making it and clarify the customers desires.
If you get frustrated and then your order gets deleted this is tracked in multiple ways. It is tracked by the manager of the restaurant and head office. If head office sees more than the acceptable amount of deleted orders in your system they will assume that there is a problem and that usually can be traced back to inadequate training of employees (or theft). Head office will also track your staff retention and if you have people coming and going at an unreasonable rate, they will also take note of that. It is in the interest of any business to retain employees after spending substantial amounts of money training them. Training costs money and that’s what every business is all about… money. Head office is a restaurant’s equivalent of big brother.
When I would eat at my local McDonald's, I would request a Filet O Fish patty, period, end, meaning no bun, no cheese, no tartar sauce. They actually have a special key somewhere on the POS, but in a strange spot. Quite often I would need to guide the 15/16 year old to the "ala carte" key to minimize their frustration.
Service workers take a lot of flack from us customers. Heck, about a week or so ago, I complained HERE about the Walmart worker working frozen foods because when I asked for his assistance, his response was; "No speak English". It's not his fault that he doesn't speak English, nor my fault that I was unable to communicate to him in Spanish, it's Walmart's fault because they should be hiring help that can communicate with their customers if their customers have questions.
Today after a 3pm meeting, i went to town to get something to eat .Different Wendys. I walked up, the young fellow ask me how can help you, I ordered the same thing I tried to order the other day from the wendys 20 miles from me, a Crispy chicken and a baconator fry. It was keyed in a 4:31,I was seated, and eating at 4:35.
I seldom modify a order at a fast food place. Now if I am a sit down place like the greasy spoon I eat breakfast at, I tell them exactly how I want my toast or the eggs in my omelet and so forth.
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I wonder why these same states don’t prohibit circumcisions.
Maybe it’s because circumcisions don’t target the gay community.
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Almost half of all patients seeking gender affirming care travel outside their home state to do so.
-JAMA Surgery
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As for the blockers,Hell yes, I am glad for it.
Who wants to see adults running around that are just now reaching puberty?
The whole world is fucked in the head
BUT if that same k1d wakes up in the morning and decides he is a girl instead of a boy, that is supposedly "OK" because "they" KNOW EXACTLY what they are at 7 years old.
Strange, that same 7 year old can't expect to drive a car until they are 16, can't take a bullet for their country until 18 and can't drink a beer until 21. All because "their mind is not mature enough" for such important task.
But yet,7 years old,"I am a GIRL damn it"! and all is well.
BULLSHIT. it is legal child abuse.
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